Xfinity how to return equipment

Where do I return old equipment so I don’t get charged 

15 reviews and 9 photos of XFINITY STORE BY COMCAST "Recently opened, this Xfinity Store by Comcast is part of Xfinity's expansion into the mobile …If you’re switching internet service providers, upgrading to new equipment, or have any other reason to ship back your ISP-provided modem and router, then most of the biggest ISPs ...15 reviews and 9 photos of XFINITY STORE BY COMCAST "Recently opened, this Xfinity Store by Comcast is part of Xfinity's expansion into the mobile …Trying to return a modem and I live more than 40 minutes away from any Xfinity Store or UPS Store location. But I do have a UPS Service Hub located about 6 minutes from me. They will only allow returns at this UPS Center with a pre-approved return label. Could someone please help me out and issue a UPS return label?Depending on your current service, your move options may be one of the following: Keep the same services and self-move your equipment. Upgrade or add equipment and receive a Getting Started kit. Schedule a professional installation. Unplug and take your equipment with you or return it. For more details, see our helpful checklist on bringing ...Are you looking for an Xfinity store near you? Whether you need to purchase new equipment, pay your bill, or get technical support, finding the nearest Xfinity location can be a ha...What to Expect After Returning the Equipment. Once you’ve successfully returned the Xfinity equipment, there are a few things you should expect: 1. Confirmation of return: Regardless of the return method you chose, Xfinity will provide a confirmation of return. This can be in the form of a receipt from an in-person return, an email ...www.xfinity.com/returns . I received an Xfinity modem in the mail to upgrade mine. I swapped it out and the directions says I could take it to a UPS store an...

Thanks for reaching out to us on our Forums! I hope you are doing well tonight! That's a great question! Mainly we are just concerned about getting the device back with the power cords. Any other cords you can keep! For more information on returning equipment have a look at the following article: How To Return Your Xfinity … Xfinity Article | Comcast Business Support Jan 2, 2024 ... My device isn't showing up when I'm trying to return my equipment. I found this forum with the same issue, but I can't follow the ...Select a return option, follow the listed instructions, and press Confirm. If you’ve selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. Click Print Shipping Label to print the label for your package. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside.What do I return to Infinity when Home Security is cancelled. Hachiko56 -. The only equipment that might need to be retured would be the Touchscreen, if you currently lease it. If you're not sure, check the Xfinity Home section of your bill to see if you currently lease the device. Otherwise, all other equipment is purchaed and owned by …Aug 16, 2022 ... Equipment can be returned to any of our Xfinity Service centers or to a UPS Store. Any USP Store can scan the barcode on it, box it and ship it ...

Canceling your Xfinity service over the phone. To cancel your Xfinity service over the phone, call 1-800-XFINITY (800-934-6489). When you get to the menu, say “cancel service” and you’ll be connected with a customer service representative who can help you cancel your service.I'm trying to return an old router. Your store is perpetually understaffed and I will not wait 30 minutes to drop off old equipment. Your "create label" for UPS drop off crashes your virtual assistant each time. How can I stop wasting time on this and get rid of my old equipment. BTW this is why everyone hates Xfinity.Here's the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.May 2, 2023 ... You can still take your equipment to UPS, and they will pack/ship the equipment back to us at no cost to you, but if you do not have the option ...2 days ago · Canceling your Xfinity service over the phone. To cancel your Xfinity service over the phone, call 1-800-XFINITY (800-934-6489). When you get to the menu, say “cancel service” and you’ll be connected with a customer service representative who can help you cancel your service.

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Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.After a couple minutes I finally asked him how much for a box; it was $8.00. In Xfinity's return instructions it says "you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us." Perhaps you should mention that that means a UPS Store in an area that is served by Xfinity? It only cost me ...The doors to awesome are open. Stop in or book an appointment to shop safely with peace of mind at your local Xfinity Store. The following healthy practices are in place: professional cleaning and social distancing. Customers that are fully vaccinated do not have to wear a face mask unless otherwise required by federal, state or local ...Article | Comcast Business SupportVisit the newly redesigned Xfinity Retail Store to explore everything Xfinity has to offer. Experience TV, Internet, Voice, Home, and Mobile innovations in a totally interactive environment. You can also pick up, drop off or exchange equipment, pay your bill, subscribe to Xfinity services and get help from our knowledgeable staff at either Xfinity … Return your phone through your account. If you're returning a phone, the easiest way to do it is through your account at xfinitymobile.com. Follow these steps: From your account, select Devices. Select the phone you want to return. If your phone is within the return eligibility window, there will be an Exchange or Return button in this section.

You can return the equipment at any Xfinity service center near you or a UPS store. You do not need the print out the UPS label to return the equipment at a store. If you go to a service center you can take a picture ID and let them know you are just returning the equipment. You will get a return receipt and we recommend keeping for your ...Article | Comcast Business Support1. How to Return Xfinity Equipment Through UPS. Xfinity covers the cost of using UPS for returns, so you needn’t worry about incurring an additional bill for courier services. To arrange for the return, you must log in to the Xfinity website. Navigate to the “Equipment Return” page and use your Xfinity ID and password to trigger a return request.View your equipment information in your account. You can view the make, model and serial number of your TV Box and modem in your account. You can use this information to: …Learn about when a deposit will be credited to your Xfinity account.For customers who either can’t or prefer not to go to a store, we have free UPS at-home pickup available. Visit our Digital Return Center and select the devices you would like to return. Then box up the equipment, print your UPS return label and call 1-800-PICK-UPS to schedule the pickup. As always, you can also package up your …1. In the top right corner, you'll see a little chat icon (direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon. 2. Hit the compose button to the right of "conversations". 3. In the 'To' line, …Returning your Xfinity equipment through UPS is a convenient option. To initiate the return process, follow these simple steps: Login to the Xfinity portal using your Xfinity ID and password. Navigate to the Comcast equipment return page. Choose the device you want to return. Select the UPS prepaid option. Print the shipping label provided.

I canceled my xfinity service a few weeks ago. The rep I spoke with to cancel confirmed that I did not have any xfinity equipment (used my own modem and router). Yet, I keep getting texts and phone calls that I need to return equipment. I clicked the link in one of the texts and it doesn't even show me having any equipment that I could return.

If you need to return or exchange your Xfinity devices or accessories, you can find the best way to do so at xfinity.com/returns. Whether you want to print a UPS ...Xfinity Account Notifications: Log in to your Xfinity account and check for any notifications or recommendations regarding equipment upgrades. Xfinity often informs customers if their equipment is outdated or if there are new options available. Visit Xfinity's Website: Go to the Xfinity Equipment Update page. Here, you can manage your equipment ...To create a Comcast email account, individuals must be XFINITY Internet subscribers. Each Comcast account can have six usernames and emails attached, and users can be managed from ...Jan 16, 2024 · 919 Messages. @user_km0rrr , I do apologize but those are the only ways to return your equipment. If you no longer have an account you would have to return the equipment to a local Xfinity Service Center or UPS store location. UPS will print a shipping label for you and get it back to us as the Xfinity Service Center will scan it in right away ... If you rent equipment from Comcast, you are eligible for an update — on us! If you own your equipment, please see more about updating your modem for instructions on how to find a modem compatible with your services.You can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. You will need the tracking number from the UPS return label to schedule the pickup. 0. 0. Cancel.How do I print UPS LABELS for returning old equipment? Question. •. Updated. 2 years ago. 13.3K. 3. 1. 6. Responses. Accepted Solution. XfinityRoberto. +17 …How to return your Xfinity equipment. When it comes to returning your Xfinity equipment, you have several different options. First, you can simply visit an Xfinity store or Comcast service center and return your equipment there. ... You can also initiate your return on the Xfinity website by signing in and visiting the “Equipment Return ...Learn how to return Xfinity equipment.Helping customers get rid of used electronics responsibly is part of Comcast’s commitment to the environment. We collect used cell phones from customers wherever we sell new phones, and we also operate a mail-back program for used cell phones.

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Customers should retain their receipt when returning equipment to a Service Center. • Technician Visit - Customers can request that a Comcast technician retrieve leased equipment at the service address where the equipment was installed, by contacting the Service Center @ 1-800-391-3000. •Customers Shipping Equipment - …Hello @user_a3e662 I am sorry you are having trouble requesting shipping labels. We offer many ways to return equipment. You can drop off the equipment at any local UPS store or Xfinity store without a label. Also, here is a link How to Return Your Xfinity Equipment - Xfinity Support that provides more information as well as helps you …Bring your unwanted equipment to your nearest UPS Store and they'll take care of the rest. A UPS associate will pack and ship your equipment back to Comcast Business. You will receive a receipt with your tracking number so that you can track the progress of your return on UPS.com. Please allow up to two weeks for the return to process and your ...The only wrinkle in this plan is that the form asks for your details (name / address / email address). If it's not your modem/router and you just want to give it back, I guess it doesn't really matter. If you know whose modem it is, you can just fill out the info for them I …4.3/5.0. Xfinity is quick. On our Fastest Internet Providers report, Xfinity Internet took third place with a speed score of 166.05—a score that we got by adding …Hello @Gslavovska82, thanks for reaching out for help with your equipment return! When returning equipment, you can drop the equipment off at any UPS location and have it mailed back. However, if you are wanting to go to an Xfinity retail store, it would have to be one local to where the account was opened.Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device.A group of senators has raised concerns that Comcast is still charging customers for modems they don't actually have. By clicking "TRY IT", I agree to receive newsletters and promo...Next, you can return your equipment by taking it to your nearest Xfinity store, or while you’re talking to a representative on the phone, ask if they can give you a prepaid box or label to send back through UPS. Before you drop your equipment off at the Xfinity store, take a picture of everything, including the serial number, on the counter.Aug 31, 2022 · XfinityBenjaminM. @user_abe915 Hello! The great thing is that you don't need a label or a box, you can return any rented equipment you have to the nearest Xfinity Store in your area or UPS Store. We just ask that you bring the power cable and the device, we don't need HDMI cables or remote controls to be returned. Many people are familiar with Comcast, one of the leading providers of cable and internet services in the United States. What some may not know is that Comcast also owns Xfinity, a... ….

Learn about when a deposit will be credited to your Xfinity account.To return equipment to AT&T, contact the AT&T customer service by calling the number listed on AT&T’s Contact Us page and explain the reason why you need to return the equipment. F...Hello user_xf1ab6. Thank you so much for reaching out. You would not need to complete the return processing to physically return the box. You can drop off the box at any Xfinity or UPS store.At a Comcast Service Center, you can pay your bill, manage your account, or subscribe to additional services.Return your equipment. If you're not able to keep your equipment when you move to your new address, you can start an equipment return online, or bring ...Sep 18, 2023 · We recently moved outside of the Xfinity service area, and would desperately like to return our equipment. Here's the bullet points of our adventure: 1) Original phone rep mistyped email for emailed return labels. 2) Upon calling 3 times after not receiving the email, we were told the email would be sent to the comcast email on the account. Hello @ user_2f78d6, thank you for taking the time to reach out on social media. Xfinity equipment can be returned to any UPS Store or Xfinity Store. Customers can also visit our Digital Return Center at comca.st/3Aphr3B and follow the on-screen instructions for the device you'd like to return to us. You can schedule an at-home …Learn about when a deposit will be credited to your Xfinity account. ... Xfinity how to return equipment, Usually you have 14-days to return the equipment. If you see any unreturned equipment charges at any time, then you can still return the equipment and the …, The quickest and easiest way to get help from Xfinity is to use the website’s Xfinity Assistant feature. To do so, log on to your Xfinity account and navigate to the Xfinity Assist..., Before you can install and re-activate your services at your new address, you'll need to gather and bring all Xfinity equipment, accessories, cables and power cords that connect your Xfinity TV, Xfinity Internet and Xfinity Voice services. If you need help identifying your Comcast equipment, view your equipment information in My Account., Xfinity , Xfinity, XfinityBenjaminM. @user_abe915 Hello! The great thing is that you don't need a label or a box, you can return any rented equipment you have to the nearest Xfinity Store in your area or UPS Store. We just ask that you bring the power cable and the device, we don't need HDMI cables or remote controls to be returned., Thanks for reaching out to us for help with returning the router device. I'm sorry that the link is failing to create a shipping label. I know you are doing everything on your end as instructed and I thank you greatly for that. As @EG mentioned you can bring the device to a Xfinity store for return. The better option I find is bringing the ..., As technology continues to advance, the ways in which we interact with the world around us are changing. Xfinity is a revolutionary new service that is designed to make life easier..., Get the most out of Xfinity from Comcast by signing in to your account. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device., Returning your Xfinity equipment may require you to cancel your Xfinity services. This process is simple and can be done easily online or over the phone. Here’s a step-by-step guide on how to cancel Xfinity services: Log in to your Xfinity account or call Xfinity customer support. Click on the “Manage My Account” or “Cancel Service ..., As technology continues to advance, the ways in which we interact with the world around us are changing. Xfinity is a revolutionary new service that is designed to make life easier..., Here's the detailed steps to direct message us: Click "Sign In" if necessary. Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list., To change a browser’s homepage to Xfinity’s website, open the browser and navigate to the settings or menu page. From there, replace the browser’s default homepage with Xfinity’s w..., Hey @user_ebf6a5, thank you for reaching out to Xfinity Support on our forum. We ask that the equipment be returned within 30 days of the cancellation to avoid the charges. If for some reason though we get the equipment after the charge has been applied, we can reverse it once received., You can schedule an at-home pickup by initiating the equipment return at the Digital Returns Center, printing the UPS return label, boxing up the equipment and then calling 1-800-PICK-UPS to schedule the pickup. You will need the tracking number from the UPS return label to schedule the pickup. 0. 0. Cancel., Yet, I keep getting texts and phone calls that I need to return equipment. I clicked the link in one of the texts and it doesn't even show me having any equipment that I could return. There's nothing to select. I don't have any xfinity equipment and just want to make sure I do not get charged for not returning something I don't have., CCEthan. They will ask for email and phone number which is plenty. We will know because the system will see the MAC/serial when we scan it in at the warehouse and match it to your account. You just mention it is an Xfinity return and they will take care of it quickly. I no longer work for Comcast., Schedule Equipment Return (If Applicable): If you have any Xfinity TV equipment, arrange to return it. Xfinity often provides several options for equipment return, including mailing it back, dropping it off at a service center, or scheduling a pick-up., Comcast’s Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide., Updating your network to an all-digital, encrypted service means a clearer TV picture and better sound quality. Once your network is updated, you’ll need to replace your Xfinity TV equipment in order to continue receiving Xfinity TV service. Select your area below to see when you’ll need to replace your equipment. Select your area., Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. Si no ves tu equipo, ..., Article | Comcast Business Support, Jan 15, 2024 · Customers can return their equipment by scheduling a UPS at-home pickup by printing the UPS return label, boxing up the equipment, and then calling 1-800-PICK-UPS (Customers will need the tracking number from the UPS return label to schedule the pick-up.); or you can simply drop the devices off at any open UPS location (the devices could be ... , All this time, I've been paying $10 to $15 extra for the privilege of using Xfinity's modem and router gateway device. (Xfinity seems to increase the price of equipment a dollar or two …, Good morning, @user_40d535. I appreciate you reaching out to us via Forum to confirm if you're able to return the equipment at one of your locations. Yes, you may take in the equipment to any Xfinity store or UPS service center. They'll make sure to return the device (s) back to us at no additional fee. You may use the Xfinity app or this …, Apr 8, 2024 · Helping customers get rid of used electronics responsibly is part of Comcast’s commitment to the environment. We collect used cell phones from customers wherever we sell new phones, and we also operate a mail-back program for used cell phones. , 1. How to Return Xfinity Equipment Through UPS. Xfinity covers the cost of using UPS for returns, so you needn’t worry about incurring an additional bill for courier services. To arrange for the return, you must log in to the …, Jan 2, 2024 ... My device isn't showing up when I'm trying to return my equipment. I found this forum with the same issue, but I can't follow the ..., All this time, I've been paying $10 to $15 extra for the privilege of using Xfinity's modem and router gateway device. (Xfinity seems to increase the price of equipment a dollar or two …, Whether you’re a new customer or an old one, you know that Xfinity internet is a capable service that makes streaming, gaming, and other online activities faster and more enjoyable..., To Avoid Future Charges, Please Return The Equipment To Your Nearest Service Center." Well, I have a Comcast provided voice modem that I pay $14 a month for, and it's definitely active! My data modem is my own and it's also fine. I wish I could talk to someone in customer service, but the 800-Xfinity automated system won't let me speak to an agent., Return extra equipment I’m a new customer, I went to an Xfinity store to grab my cable box and modem but I still received one in the mail. How do I return the …, I stopped services about a month ago but forgot to return my equipment. I received a bill for the unreturned equipment along with a 'partial' bill for $6.83. The partial bill was due to xfinity charging me services ahead of time, after I had submitted requests to cancel the service. Xfinity recently refunded $69 of the $77 that I was charged ...