Xfinity can't find modem

FWIW, and maybe to help provide a tad of clarity. The 169.254.xxx.xxx IP address is what is known as being a *self assigned* IP address. It's what happens when a device's operating system can not find a valid DHCP server for it to talk to / get assigned a valid IP address from.

Assuming you are connected to your router with an Ethernet cable and can’t find the gateway IP address, attempt the following troubleshooting steps. 1.Verify that their is power running to the gateway. 2. Attempt power cycling the gateway. By pressing the power button or unplugging from the power source. 3.However, my Xfinity Gateway does not show up in my Xfinity App - in fact, there is not even a "devices section" in my Xfinity app. There is no way for me to change essential settings (such as ssid/password update, port forwarding, firewall, etc) because they have been stripped from every other place that they could be accessed, including when I ...If you have a Comcast account, odds are good that you get one or more services through Xfinity, a Comcast subsidiary that provides Wi-Fi, cable and digital TV packages, mobile serv...3 years ago. Try updating the wireless LAN (WiFi) drivers on your laptop. These should be available on your laptop manufacturer's support site. This has been successful for several of our company's users that have recently upgraded their home Comcast (Xfinity) modem (router). 3.Nov 22, 2021 · Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy. If not, try calling 1-855-652-3446. That is their device activation line. If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem ... Restart your Xfinity Gateway with the Xfinity app. If you rent a gateway, you can use the Xfinity app and sign in using your Xfinity ID and password. In the Xfinity app: Locate the WiFi icon. Tap the Troubleshoot option. Select Restart your Gateway . The process takes about 12 minutes to complete. High speed. Internet Essentials has connected over 10 million low-income households for over 10 years to fast, reliable internet. Get speeds up to 50 Mbps for only $9.95/mo — good for online learning, working from home, video calling, and other essentials. Get started.On August 1, 2022, Xfinity pushed out an update to the Xfi app and now, the Xfi app no longer displays Wifi network settings or information, which means there is no way to see or modify your Wifi network settings. The only thing the Xfi app shows is account information. Xfinity needs to fix the Xfi app so that it shows Wifi network settings and ...

Watch TV Online, Stream Episodes and Movies | Xfinity Stream. Xfinity. Now connecting to your entertainment experience. Watch TV series and top rated movies live and on …The new modem is a Motorola MB8611. We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support.It's important to differentiate between the speed of the Internet connection 'to your home' and the speed that reaches an individual device 'within your home' because they're two very different measurements. Internet speed tests, like this one or the test found at SpeedTest.net, measure the latter, or the speed reaching the device running the ...I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer. Click Refill Now. Make a payment to refill your Xfinity Prepaid Internet service using a credit card, debit card, or a Refill PIN. Enter your payment information. Click Next. Review the order page with your payment information and the services you selected. Confirm everything is accurate before continuing. Your modem will need to be provisioned to Xfinity. You’ll need to provide your MAC address and it needs to be connected to their cable. I did mine over the phone. You might be able to do it through the app. But I’m not sure. Reply. modboom. •. I also had this issue and had to call in. Running an Arris SB8200.

You can connect a laptop to a cable modem using an Ethernet or USB cable, depending on the type of ports the laptop and modem have. Alternatively, connect to the modem wirelessly b...We're here to help you connect your wireless devices, such as gaming consoles, smart TVs and wireless printers, to your in-home WiFi network. Click Refill Now. Make a payment to refill your Xfinity Prepaid Internet service using a credit card, debit card, or a Refill PIN. Enter your payment information. Click Next. Review the order page with your payment information and the services you selected. Confirm everything is accurate before continuing. Maybe try forgetting the network on the phone. Open the network connections on the phone. I think it's settings-->wireless and networks-->WiFi on android. Might vary a bit between phone models. Then tap and hold the network you want to forget. You should get a popup to forget it.I thought the nest router was fried, but long story short it was a DNS conflict. Google wifi support were very helpful in troubleshooting. in the Google Home App click on wifi, click on the gear icon (settings) click on advanced settings, click on DNS, set it to custom. Set primary to be 8.8.8.8, secondary to be 8.8.4.4.

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We just moved and switched to Xfinity from AT&T. My echo dot can’t find the new xfinity network. It worked fine with AT&T. The setup page on the Alexa app just keeps spinning. Every other device I have; iPhones, IPads, MacBooks, Roku and and HP printer connect with no problem. I haven’t seen any useful response from xfinity, or … Find out more about the benefits of renting an xFi Gateway. Xfinity Gateway models. We are always improving our equipment, and we recommend updating your device every two to three years in order to get the most out of your Xfinity Internet subscription. For specific details on all of our available gateway models, please see below. From xfinity app, it said it cannot find my modem after I put in the MAC address. On the xfinity account, it show the serial number of my modem but it actually is the MAC address. ... I have the same issue and Xfinity customer service can't seem to figure it out. My modem just reports DOCSIS Network Access Enabled: Denied so it …Click your profile icon from the top-right corner. Select Billing from the drop-down menu. Click Bill details. Select Current Statement to view your most recent statement or select Statement History to view previous bills. From here, you can download and view PDF versions of your past 24 billing statements by clicking the statement’s date range.If you aren’t prompted, proceed to Step 3. Once you're signed in, select the Account tab from the bottom right of the Xfinity app. Select Activate xFi Gateway or Modem under the Devices section. If you’re activating WiFi Boost Pods, select Activate WiFi Boost Pods under the Devices section. Note: You can also begin the activation of a Flex ...

Tap View WiFi equipment. Select your gateway. Select Gateway Details. You’ll see MAC address listed next to the CM MAC label. To find the MAC address of devices that have connected to your network: Go to WiFi. Select the device. Select Device details.It will bring you to the chat AI assist. In the chat window, type port forward. The AI will respond the a number of prompts, select network. Then another list of prompts will load, select open advanced options. Finally, the last set of prompts will appear, where here you can select port forwarding." If you're having connection problems with a specific mobile device, the best way to troubleshoot is with the Xfinity app. Log in to the Xfinity app. Select the WiFi tab. Select the specific device having issues. Scroll down and select Troubleshoot Device. Follow the prompts to determine what the problem may be and how to fix it. The quickest and easiest way to get help from Xfinity is to use the website’s Xfinity Assistant feature. To do so, log on to your Xfinity account and navigate to the Xfinity Assist...Mar 6, 2020 · Hi all, I’m having difficulty setting up my internet service. My modem is a CM1000 and I can’t connect to xfinity’s activation page. My computer is able to connect to the modem directly via Ethernet, I am being allocated a WAN IP (running ipconfig on my laptop), I can ping my default gateway, but any internet request won’t go through. Xfi app cant find my gateway.. I got the modem, I plugged in the cables, the modem is on. I install the app, took the picture of the code, everything OK.Are you worried about the safety of your online activities? There’s a number of ways to keep yourself safe while you’re using your Xfinity internet, and we’re here to help you out ... Select DMZ. If you want to enable DMZ, select Edit . From the new pop-up window, choose Continue. Select the DMZ status radio button to enable the feature. Enter the IP address for the device that will be in the DMZ. Select Apply Changes at the bottom of the window to enable DMZ. Learn how to configure DMZ for your WiFi network.

If you have a Comcast account, odds are good that you get one or more services through Xfinity, a Comcast subsidiary that provides Wi-Fi, cable and digital TV packages, mobile serv...

Watch TV Online, Stream Episodes and Movies | Xfinity Stream. Xfinity. Now connecting to your entertainment experience. Watch TV series and top rated movies live and on …At Xfinity's "Status Center" web page, I get the messages. We're having trouble finding a signal; Cable modem status unavailable; I'm connected and online at this point but Xfinity cannot "see" my modem. I use the Android app for Xfinity to "activate" the modem. I give the CM MAC address and wait. After a long wait, the app says it can't …You can connect a laptop to a cable modem using an Ethernet or USB cable, depending on the type of ports the laptop and modem have. Alternatively, connect to the modem wirelessly b...Connect to your WiFi network. Go to Gateway > Connection > Wi-Fi. To change your Channel Selection, select Edit next to the WiFi channel (2.4 or 5 GHz) you'd like to change. Click the radio button for the channel selection field, then select your desired channel number. To change your WiFi Mode, select Edit next to WiFi Mode and select your ... Upgrade your owned modem. If you want to enjoy our faster internet speeds, such as Blast!, a DOCSIS 3.0 or above modem is required. You can rent one of our DOCSIS 3.0 Xfinity xFi Gateways, or you can buy an approved modem at a retail outlet near you. If you own your equipment, be sure to check My Device Info to find out if your equipment is ... 1. go to your xfinity app and do the following: wifi > wifi details > edit wifi settings > security mode: WPA3 - Personal Transition (NOT PERSONAL ONLY). This is …Xfinity is our only choice for internet here. We have a Motorola DOCSIS 3.1 cable modem with AC3200 WiFi router, which says on the packaging that its compatible with Xfinity. When we try going through the connection process on the app, it says that it can't find our router, even though its definitely on and connected to the coax.Over a month ago, I was offered a free upgrade to a new modem. Since the upgrade, I can connect to the internet but I have been unable to see the new modem in …Comcast performed well in an Internet speed study released Wednesday, but the federal report could still be a blow to the cable giant’s plan to buy Time Warner Cable. Comcast perfo...

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Discover new grant opportunities for small businesses in 2023 from Comcast, Progressive, and more. Funding rounds are opening! Apply now. Many large corporations launched grant pro...Customer Service. Xfinity can’t find my route... O. owens04. 4 Messages. Wednesday, April 3rd, 2024 6:15 AM. Xfinity can’t find my router/modem device during activation. I just moved into my first apartment yesterday and I’m trying my hand at setting up my internet with my own router. It’s a Netgear C7000.The second issue is that automatic DNS via the router does not work for any attached device. Instead, all devices need to set their DNS manually (we use 8.8.8.8 and 8.8.4.4). This is quite a nuisance, especially for the less tech-savvy users. I contacted Comcast support with the MAC address of the new router, which they said would be … If you're having connection problems with a specific mobile device, the best way to troubleshoot is with the Xfinity app. Log in to the Xfinity app. Select the WiFi tab. Select the specific device having issues. Scroll down and select Troubleshoot Device. Follow the prompts to determine what the problem may be and how to fix it. Using the Navigation circle pad on your Amazon Fire TV remote, scroll through the options and press the center Select button to choose an option. Press the Menu button (the button with three lines) to bring up more options. To return to the Xfinity Stream app home screen, press the Back button (the button with the arrow). If you're having connection problems with a specific mobile device, the best way to troubleshoot is with the Xfinity app. Log in to the Xfinity app. Select the WiFi tab. Select the specific device having issues. Scroll down and select Troubleshoot Device. Follow the prompts to determine what the problem may be and how to fix it. If you can't find the problem or you'd rather have Comcast take care of it, call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https: ... Your modem was not fully synced up with Comcast's head end at the time you took the readings you posted. As such, the accuracy of the readings are questionable.If you can't set up your Amcrest camera, Anova precision cooker, iRobot vacuum, LIFX bulbs, or Zmodo camera with the device’s mobile app, you'll need to temporarily disable the 5 GHz WiFi band and complete the setup using the 2.4 GHz band. To do this, follow the steps below:Xfinity is our only choice for internet here. We have a Motorola DOCSIS 3.1 cable modem with AC3200 WiFi router, which says on the packaging that its compatible with Xfinity. When we try going through the connection process on the app, it says that it can't find our router, even though its definitely on and connected to the coax. ….

You *may* see their *Walled Garden* modem self registration page. If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy. If not, try calling 1-855-652-3446.So, I have my 2.4 and 5 Ghz Wifi as different names. I can see the 5 Ghz on my phone, but cannot see the 2.4 . Even if I type in the name and password manually, it says the network isn't there. According to the Xfinity settings, it is being broadcast. I have tried turning pff the broadcast and turning back on.FWIW, and maybe to help provide a tad of clarity. The 169.254.xxx.xxx IP address is what is known as being a *self assigned* IP address. It's what happens when a device's operating system can not find a valid DHCP server for it to talk to / get assigned a valid IP address from.Advanced Settings at the bottom. Port forwarding at the top. Add port forward. Selected your PS5 under the device selection *note if you do not see it, you need to verify that your PS5 is connected to your home network, if not, restart the device or go to the network panel and "forget network" and reconnect it.Find out how Xfinity xFi can help you personalize and control your home network.Xfinity is our only choice for internet here. We have a Motorola DOCSIS 3.1 cable modem with AC3200 WiFi router, which says on the packaging that its compatible with Xfinity. When we try going through the connection process on the app, it says that it can't find our router, even though its definitely on and connected to the coax.user_hgenbl. 1 Message. I was trying to replace a Xfinity gateway with an Arris S33 too. The phone tech could not remove the Xfinity gateway because my package had Comcast voice phone service included which I never used. The S33 is not a voice capable modem, so the Comcast computer system would not allow the tech to remove the Xfinity gateway.Typically, two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to an Internet Service Provider's (e.g., Comcast's) network.; A router connects your wired and wireless devices to your modem.; The Xfinity Wireless Gateway puts the technology of a modem and … Activate with an Xfinity Gateway. Download the Xfinity app. Create your Xfinity ID and password. Log in. Identify your device. Look for the QR code on the bottom or side of your Xfinity Gateway. Focus on the QR code with your smartphone’s camera. When it has been scanned, you'll see a green checkmark. You can also manually enter your gateway ... Xfinity can't find modem, I appreciate the time you have taken to work on this and we definitely have steps we can take to look into this. Ethernet devices should show up as all devices connected can show in the app. I have the same model and all my wired devices show, even the ones on my switch on port 2. If you have an ethernet switch it needs to be used on …, Xfinity Internet or WiFi Connection Troubleshooting; Check Your Computer's Performance; Test Your Router's Internet Access; Tips for Better WiFi Network Performance; Can't Connect to Home Network - Troubleshooting; Basic Troubleshooting for Your Home Network; Xfinity Internet and WiFi Connection Troubleshooting for Your Customer Owned/Third ... , @Vicwalker wrote:. I just replaced my modem/router from xfinity. I'm trying to login to my device from my browser, using 10.0.0.1 in the browser URL, admin as the user name, and either the printed password on the bottom of the device, or my wifi password, or my xfinity password, but nothing works., Sep 27, 2023 ... Your browser can't play this video. Learn more ... Xfinity modem lights meaning, watch befor calling Xfinity!! ... How To Self Install xFinity ..., Xfinity Internet or WiFi Connection Troubleshooting; Check Your Computer's Performance; Test Your Router's Internet Access; Tips for Better WiFi Network Performance; Can't Connect to Home Network - Troubleshooting; Basic Troubleshooting for Your Home Network; Xfinity Internet and WiFi Connection Troubleshooting for Your Customer Owned/Third ... , Click "Sign In" if necessary. • Click the "Peer to peer chat" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. • Type your message in the text area near the bottom ..., Sign in to the Xfinity app with your Xfinity ID and password. Go to WiFi. Tap View WiFi equipment. Select your gateway. Select Gateway Details. You’ll see MAC address listed next to the CM MAC label. To find the MAC address of devices that have connected to your network: Go to WiFi. Select the device., As EG pointed out, ping is commonly used regardless of LAN / WAN relationship between two devices. But especially on a LAN, since there is usually no firewall between LAN devices or other routing or DNS, a ping between LAN devices should always work, if the correct IP addresses and subnet masks are used., No, you can’t have both an Xfinity Flex and a Xumo Stream Box at the same time. If you need new equipment or want an additional box, or if you’d simply like to switch to the new Xumo Stream Box interface, you must swap your equipment to Xumo Stream Box. ... The first Flex streaming TV Box is included with your Xfinity Internet service. Each ..., But I am having a serious problem with the Xfinity internet service and I am unable to get any help from Xfinity. For the past few months, my Internet connection has been cut off at exactly the same time every night: 2:16 AM. There is no connection until the modem and router are restarted. The connection is lost for many hours not only to all ..., Jul 6, 2022 ... You may need to get a tech out to reconnect the other end of the line to the live Comcast feed. Many times it is disconnected when a prior ..., Jun 26, 2020 ... Solved: Just upgraded to newest Xfinity router ( xFi Advanced Gateway which has support for W/-Fi 6). All of our other devices in the house ..., We're always here to help you. Get the most out of your service, troubleshoot issues, even watch help videos. Visit My Account online or download the Xfinity App, the choice is yours. And if you have X1 TV, just press the A button or say "Help" into your Voice Remote. It's easy to manage your services online, anytime with XFINITY My Account so ..., Jan 18, 2021 ... If you're just trying to reset the connection, unplug the modem for 30 seconds then plug it back in. Do not do what this guy is saying ..., Discover new grant opportunities for small businesses in 2023 from Comcast, Progressive, and more. Funding rounds are opening! Apply now. Many large corporations launched grant pro..., So to access the xfinity gateway administrator login page you need to go into a browser type in 10.x.x.1 (x can be replaced with whatever number was set as the ip) and normally a login screen to the modems admin settings SHOULD appear. For thr past week, however, i have been unable to access the login page. It just times out., If you don't sign in or aren't an Xfinity customer, you'll need to enter your Street Address and select a Download speed from the drop-down menu. Then, click the Find Devices button to show all equipment compatible with the download speed you chose. You'll see recommended devices. Click Get Gateway if you’d like to rent an xFi Gateway. , 4.3/5.0. Xfinity is quick. On our Fastest Internet Providers report, Xfinity Internet took third place with a speed score of 166.05—a score that we got by adding …, Go to the Internet Service tab in My Account (you may be asked to sign in using your Xfinity ID and password). Scroll down to Devices. Find the modem and select Restart Modem. Select Start Troubleshooting to begin your modem restart. This can take up to seven minutes. Your home Internet will be offline during this process. Back to top, , Jul 7, 2022 · Open the Xfinity app or visit https://comca.st/3nQ96ki and sign in with your Xfinity ID and password. Go to the Connect tab. Select your network on the Xfinity app or select See Network on the xFi website. Select Advanced Settings. Select 2.4 and 5 GHz WiFi. Select Edit next to the WiFi band you want to update. , The quickest and easiest way to get help from Xfinity is to use the website’s Xfinity Assistant feature. To do so, log on to your Xfinity account and navigate to the Xfinity Assist..., Aug 7, 2023 · 1) Symptom: - In the xfinity app you can't see a Wifi panel or other advanced options. - In the xfinity app, you can't manage/change Wifi or other advanced options. - When you login to the model directly (via 10.0.0.1 admin/pw) 2) Solution Progression: - In the xfinity app attempt to (re)activate your modem. , If you're having connection problems with a specific mobile device, the best way to troubleshoot is with the Xfinity app. Log in to the Xfinity app. Select the WiFi tab. Select the specific device having issues. Scroll down and select Troubleshoot Device. Follow the prompts to determine what the problem may be and how to fix it., Click the "Direct Messaging" icon or https://comca.st/3EqVMu7. Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. - As you are typing a drop-down list appears. Select "Xfinity Support" from that list., Dec 29, 2017 · Additional information about how to log into your Xfinity Modem can be found here, in the "Advanced Features: Restart With the Admin Tool" section. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. , Xfinity is our only choice for internet here. We have a Motorola DOCSIS 3.1 cable modem with AC3200 WiFi router, which says on the packaging that its compatible with Xfinity. When we try going through the connection process on the app, it says that it can't find our router, even though its definitely on and connected to the coax., Click the "direct message" icon. Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window., Set Up Website Blocking. To set up website blocking from the Wireless Gateway's Admin Tool website: Go to https://comca.st/3pOWdrT. Log in with your Xfinity ID and password. Go to Parental Control > Managed Services. The Managed Services menu allows you to prevent access to applications and services., If so, follow the screen prompts. Have your mobile telephone number, your Xfinity username and password, or the account number and telephone number associated with your Comcast account handy. If not, try calling 1-855-652-3446. That is their self-install device activation line. If that doesn't work for you, you can call 1-800-comcast and tell a ..., Find it under Apps & Subscriptions in Flex or X1 Settings. You can also say “Manage Hulu” into your Xfinity Voice Remote. Once you’re logged in to the Hulu app, go to the Apps & Subscriptions Management menu. You'll see the details of your current Hulu subscription. Press the down arrow to get to Change Plan., Upgrade your owned modem. If you want to enjoy our faster internet speeds, such as Blast!, a DOCSIS 3.0 or above modem is required. You can rent one of our DOCSIS 3.0 Xfinity xFi Gateways, or you can buy an approved modem at a retail outlet near you. If you own your equipment, be sure to check My Device Info to find out if your equipment is ..., Learn how to view your Xfinity account’s billing statement history. ...